-Can be firmly fixed on the ceiling ensure good stability and would not bend

-Features an adjustable metal fixing rod no need to drill holes in the ceiling

-The height can be adjusted suitable for ceilings with a height range from 236-271 cm/93"-107"

-Adopts a solid plywood frame sturdy and durable not easy to deform

-The thickened column ensures a reliable structure that won't wobble or tip over

-The fence springboard offers an exciting platform for jumping and exploring

-The comfy non-woven fabric hammock resists scratches while providing a cozy spot for cats to lounge and nap

-The hand-woven natural cattail fluff basket is comfortable breathable and cool

-The natural cattail fluff through fine craftsmanship is smooth and burr-free

-The plush fabric provides a warm and soft touch for kittens to nuzzle on it

-The plush cushions are detachable for easy cleaning keeping hygienic

-The scratching post allows kittens to release the scratching urge

Shipping Time:

Standard Handling: Once your order is confirmed and payment is received, we aim to process and ship your products as swiftly as possible. Our standard handling time ranges between 2 - 4 days.

Estimated Delivery: The estimated shipping time varies depending on the product, location, and stock availability. Please note that some items may take up to 7-10 days to arrive, including handling time.

Shipment Tracking: You will receive a confirmation email with tracking information, when available, once your order has been shipped.

Returns Policy:

As a large online retailer, we coordinate with various suppliers who set their own return policies. We strive to offer a hassle-free return process in line with these policies and guidelines.

All returns must be initiated within 30 days of delivery.

Return Eligibility:

Specific return requirements depend on the supplier and item purchased. We will guide you through understanding these guidelines.

For damaged products, photographic evidence of the product and packaging is required, as per shipping company policy.

Refunds:

Refunds are issued once the returned item is received in full and the supplier confirms the item's condition.
Refunds are processed back to the original payment method.

Shipping Costs for Returns:

Return shipping costs may not be covered by some suppliers, especially for larger items.
In such cases, Outdoor Style Company will provide the return shipping address. The item must be shipped within 10 days for tracking purposes.

30-Day Return Window:

Most suppliers mandate a 30-day return period. If you're not satisfied with your purchase, you can return it within this timeframe.
Note: Some specialized products or electronic equipment may not be eligible for returns.

Additional Information:

Return Condition: Items should be returned in their original condition and packaging.

Restocking Fees: Be aware of any restocking fees or additional charges that may apply, based on the supplier's policy.

Refund Processing

Time: Please allow a reasonable time frame for the processing of refunds post-return acceptance.

Lost/Delayed

Shipments: Contact us immediately if your shipment is lost or significantly delayed.

Contact for Queries: For any questions or concerns regarding our shipping and returns policy, please contact support@outdoorstyleco.com

Policy Updates: This policy is subject to change. Last reviewed on January 1, 2024.