Shipping and Returns
At Outdoor Style Company, we strive to provide exceptional service and ensure a seamless shopping experience for our valued customers. We understand the importance of shipping and returns when making online purchases. Therefore, we have established the following Shipping and Returns Policy to address your needs and concerns.
Shipping Policy:
We are pleased to offer free shipping on most orders to anywhere in the lower 48 states. We want to make it convenient for you to receive your outdoor living products without any additional shipping charges. Please take note of the following details regarding our shipping policy:
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Shipping Time: Once your order is confirmed and payment is received, we strive to process and ship your products as quickly as possible. The estimated shipping time will vary based on the product, location, and stock availability. You will receive a confirmation email with tracking information once your order is shipped.
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Delivery Method: We partner with reputable shipping carriers to ensure safe and reliable delivery of your products. The carrier will be determined based on the size, weight, and destination of your order.
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Shipping Restrictions: Please note that we currently only offer shipping within the lower 48 states. We regret that we are unable to deliver to P.O. boxes, APO/FPO addresses, or international destinations.
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Order Tracking: You can easily track the progress of your shipment by using the tracking number provided in your confirmation email. This will allow you to stay updated on the delivery status of your order.
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Damaged or Lost Shipments: In the unlikely event that your order arrives damaged or is lost during transit, please contact our customer service team immediately. We will work diligently to resolve the issue and ensure your satisfaction.
Returns Policy:
At Outdoor Style Company, we understand that sometimes a product may not meet your expectations or fit your needs. Therefore, we offer a hassle-free returns policy to provide you with peace of mind. Please review the following details regarding our returns policy:
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Return Eligibility: We will honor returns based on our suppliers' specifications. Each product may have specific return requirements outlined by the manufacturer. It is important to familiarize yourself with these guidelines, as they may vary depending on the item.
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30-Day Money Back Guarantee: In addition to our suppliers' return policies, we typically offer a 30-day money back guarantee. This means that if you are not completely satisfied with your purchase, you can return the product within 30 days of delivery for a refund. Please note that certain items, such as customized or personalized products, may not be eligible for return.
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Return Process: To initiate a return, please contact our customer service team within the specified return period. We will provide you with detailed instructions on how to return the product. Please ensure that the item is returned in its original condition, including all packaging materials, manuals, and accessories.
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Return Shipping: In most cases, return shipping costs will be the responsibility of the customer unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance for your protection.
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Refund Process: Once we receive and inspect the returned item, we will process your refund according to our policies. Refunds will typically be issued to the original payment method used for the purchase. Please allow a reasonable processing time for the refund to be reflected in your account.
Customer Satisfaction Guaranteed:
At Outdoor Style Company, your satisfaction is our top priority. We are committed to providing high-quality products, reliable shipping, and fair returns policies. Our dedicated customer service team is available to address any questions or concerns you may have throughout the shipping and returns process. We aim to ensure your experience with us is enjoyable and worry-free.
If you have any further inquiries regarding our shipping and returns policies, please don't hesitate to contact our customer service team at support@outdoorstyleco.com. Thank you for choosing Outdoor Style Company, and we look forward to serving you!
